About the return .
Do we accept easy returns? Yes! Customer satisfaction is our goal! Please feel free to return any eligible item within 30 days. After receiving your order, if there are any hair issues, such as wrong hair quality and color and length, please contact us at email@example.com to initiate an exchange and we will be more than happy to assist you further.
1 Reminder: All items must be returned in original factory condition (unaltered, unworn, undamaged and labeled on the original packaging) as we do not sell refurbished or used products. Make sure the wig is intact and the lace is not cut. All returned items will be checked to determine if you are eligible for an exchange/refund.
3. Please note that if you want to return any part or all of your order, you need to contact customer service first, after confirmation you can return it. Once the returned item has been received and inspected, your refund will be processed and automatically applied to your original payment account. Buyers need to pay return shipping. Or you can keep the product and negotiate a refund directly with our customer service.
4 Once the return request is authorized, the product can be shipped back to the address we gave you. Please send an email with your order number and return package number.
refund or exchange
1. If the return is due to our problem (eg: incorrect product, product quality problem), we will give a full refund.
2. If the return is due to a buyer's problem (eg: disliked/no longer needed, wrong product/size ordered), we will deduct $15 from your payment as shipping loss and make any returns before you, Please contact our team for service within 30 days of receipt of the package.
3. Upon receipt and inspection of your returned product, we will send you an email or message notifying you that we have received the item. We will also notify you to approve or deny your refund. Once we have reached an agreement, the refund will be processed, we will process the refund through the payment we received from PayPal, if you are registered with PayPal, you will receive the refund in about 1-2 business days, if you are Pay with debit card or visa card, it takes 7-10 working days, if you want faster return, you can contact your local bank service. If you no longer use the original card, please contact us in advance to avoid any loss.
If you don't want a refund and just want a different hair change, we can accept it, (but you must make sure your replacement wig is complete (lace and hair not cut, the giveaway is complete), if the price is higher than For the returned product, you need to pay a different price to get new hair, if the new hair is lower than your returned product, we will arrange a different price for you and arrange a new hair package for you as soon as possible. All the process, we will Contact you by Email, so please pay more attention to your Email.
IF YOU HAVE ANY OTHER QUESTIONS, BE FREE TO E-MAIL US AT firstname.lastname@example.org. WE'RE HERE TO HELP!